I had the distinct honor of being interviewed by Joe Natoli for episode 7 of his “Making UX Work” podcast.
Failing to factor in system dependencies and assuming availability of information can unnecessarily complicate task completion for already frustrated users.
In its simplest form, information architecture is defined as “The practice of deciding how to arrange the parts of something to be understandable,” according to the Information Architecture Institute.
In practice, however, it gets a bit more complex.
Creating a good user experience on forms can be as simple as telling users what you want from them.
How do you provide a good user experience to people used to swiping and pinching while still providing a good user experience for someone who is in their 60s right now?
The way Metro presented its “Safe Track” plan for emergency maintenance gives us a great opportunity to look at how the information you choose to highlight when turning data into a visual can create a good, or bad, user experience.
Client: The Schroeder Institute for Tobacco Research and Policy Studies
The Work (on staff at Rad Campaign): UX design and Drupal front-end development.
Results: First page search results presence for the Schroeder Institute tobacco studies recruitment site increasing findability by potential study participants.
Client: Planned Parenthood Action Fund
The Work (on staff at Rad Campaign): Content strategy, WordPress theme customization, HTML, CSS, Project management
Results: PPAF helped defeat Ken Cuccinelli’s bid to be Governor of Virginia in 2013.
Client: Helping Hands Monkey Helpers
The Work (on staff at Rad Campaign): Content strategy, front-end development, and site manager traning
Results: A self-managed online presence that has boosted Helping Hands fundraising efforts and liberated the organization from dependency on an outside vendor for site updates.
Client:HHS Office of the Assistant Secretary for Public Affairs, Digital Communications Division
The Work: Developing and delivering training
Results: 5% drop in change tickets for DCD’s contractor-led ticket response team which translated to faster customer service to DCD’s internal clients.