Client:HHS Office of the Assistant Secretary for Public Affairs, Digital Communications Division
The Work: Developing and delivering training
Results: 5% drop in change tickets for DCD’s contractor-led ticket response team which translated to faster customer service to DCD’s internal clients.
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UX + Information Architecture + Content Strategy: Restructuring an Organic Site
Client: Clean Water Action
The Work: Information Architecture, UX, Wireframes, Content Strategy, HTML + CSS
Results: 20% increase in online donations and a 7% increase in field donations using more legitimate website as a donation pitch resource.
