I had the distinct honor of being interviewed by Joe Natoli for episode 7 of his “Making UX Work” podcast.
Failing to factor in system dependencies and assuming availability of information can unnecessarily complicate task completion for already frustrated users.
In its simplest form, information architecture is defined as “The practice of deciding how to arrange the parts of something to be understandable,” according to the Information Architecture Institute.
In practice, however, it gets a bit more complex.
Creating a good user experience on forms can be as simple as telling users what you want from them.
How do you provide a good user experience to people used to swiping and pinching while still providing a good user experience for someone who is in their 60s right now?
The way Metro presented its “Safe Track” plan for emergency maintenance gives us a great opportunity to look at how the information you choose to highlight when turning data into a visual can create a good, or bad, user experience.